Journey into the world of Cybersecurity…

BENEDICT OGUNTIMEHIN

IT SUPPORT TECHNICIAN
IT Support professional with hands-on experience supporting users in Windows and Microsoft 365 environments. Skilled in Active Directory, user account administration, and troubleshooting hardware, software, and network issues. CompTIA A+ and CompTIA Security+ certified, with practical experience in ticket handling, access management, and system support, with a strong focus on user satisfaction and first time resolution. Recently completed MSc ICT graduate.

Go To My Project

Email

benthony31@gmail.com

Phone

(+44) 7748096089

Time Zone

London

Education

Masters

Information and Communication Technology
2025 – 2026

Anglia Ruskin University (UK)

Post Graduate Diploma

Computer Science
2017 – 2019

University of Ilorin (Nig)

Bachelor of Arts

Bachelor of Arts
Philosophy
2011 – 2015
University of Benin (Nig)

Experience

IT Support, Btech Energy Limited

Dec 2019 to Jan 2025

Delivered first-line IT support to 50+ users, resolving hardware, software, and access-related issues across Windows environments
Managed user accounts in Microsoft 365, including account creation, password resets, and access contro
Configured Outlook and mobile device access for staff, improving communication and productivity
Diagnosed and resolved network issues involving connectivity, DNS, and user access
Secured company Wi-Fi through credential-based access and device control, reducing unauthorised usage
Implemented email filtering and basic security measures to reduce spam and phishing risks
Maintained documentation of user requests, system changes, and approvals for audit tracking
Developed Excel-based trackers for IT assets and inventory, improving visibility and record management
Trained 25+ non-technical staff on system usage and basic troubleshooting, reducing repeat support requests

IT Support Internship, IT Career Switch

Feb 2025 to Mar 2026

Completed a structured 1-year IT support internship programme focused on Service Desk and 1st Line Support operations
Gained hands-on experience resolving common user issues including login failures, password resets, and access-related problems
Practised ticket logging, prioritisation, and escalation using simulated service desk workflows
Troubleshot hardware and software issues across Windows PCs and mobile devices
Performed Windows 10/11 installations, upgrades, and system configuration tasks
Configured and tested DNS and DHCP services within Windows Server lab environments
Practised system recovery processes including restore points and backup restoration
Supported user awareness on password security, phishing risks, and safe IT practices

MY PROJECTS

HANDS-ON LAB PRACTICES AND REPORTS

01

MSc Project

AI-Assisted Identity and Access Management (IAM) Lifecycle for Improving Efficiency in Organisations
Researching how AI can support identity and access management processes in modern organisations
Used Python scripts in PyCharm and Streamlit to run and demonstrate an AI-assisted Identity & Access Management system automating joiner, mover and leaver access workflows
Exploring automation opportunities for user provisioning, access control and governance
Addressed the challenges of data privacy, security, and organisational governance.

02

IAM Project

Active Directory IAM Lab (Enterprise Simulation)
Designed Organisational units (OU) structure aligned with business departments
Created and managed security groups for RBAC implementation
Implemented user lifecycle (Joiner-Mover-Leaver)
Configured workstation domain joins and resolved authentication issues
Identified and mitigated access risks (Privilege creep, orphaned accounts)
Implemented strong password policies and account lockout policies
Applied Group Policy to control user logon rights and system access

03

Ongoing

…

Contact Me

Thank You

benthony31@gmail.com

+44 7748096089

42, Atlas Mill, Bolton, BL1 4JB

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